Guarantee & Returns · Seoul, Seochon
Returns &
Heirloom Warranty
14-Day Consideration Window · 5-Year Master Artisan Warranty
14-Day Consideration Window
Full Refund Guarantee · Insured Return Transit
We understand that experiencing an authentic Korean craft object in your living sanctuary requires time and quiet contemplation. If within 14 days of delivery the weight, glaze cadence, or tactile presence does not align with your interior, you may return the piece in its original condition for a complete refund.
Masterworks must be returned unmarred, secured within their original paulownia wooden presentation box and hand-tied silk bojagi wrapping with the wax seal certificate intact.
5-Year Master Artisan Warranty
Master Artisan Guarantee · Seochon Atelier
Every Kimkio creation is backed by our Seochon atelier warranty covering structural integrity, lacquer bonding, and metalwork inlay for five years. Should an ottchil surface require re-polishing, a silver ring inlay need tightening, or a celadon fixture require care, our Seoul master artisans will service the piece with historical techniques.
Initiate a Return or Restoration
Atelier Concierge · Client Desk
To request atelier servicing, restorative re-lacquering, or an insured return label, please contact our Seochon concierge team with your certificate serial number.